Refund policy

What’s your return policy?

All returns must be requested within 30 days of receiving the order. The original order number must be provided to place a return, and you will be refunded in full to your original form of payment (with the exception of in-store cash purchases, which will be refunded with store credit), excluding the cost of delivery, except where otherwise required by law. You will also have the opportunity to choose to receive a refund in the form of a Glossier gift card if you use our self-service returns process. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Please note, sweatshirts, merchandise, engraved items, and gift cards are final sale. 

We are unable to accept returns or exchanges for all products purchased through our wholesale partners, including Sephora, Space NK, and Mecca. Please visit the wholesaler's website or store for assistance.

How long does it take to receive a refund?

Credit card refunds usually take 5–10 business days to appear on your statement. Gift card refunds will be available right away on your original gift card.